Terms and Conditions
Welcome to House Cleaners. These Terms and Conditions outline the rules and regulations for the use of our cleaning services.
Definitions
- Client: An individual or entity that avails the services of House Cleaners.
- Services: The range of cleaning tasks provided by House Cleaners, including but not limited to general cleaning, deep cleaning, and specialized services.
- Agreement: This document establishes the terms and conditions between the client and House Cleaners.
Services Provided
House Cleaners offers a variety of cleaning services tailored to meet the unique needs of each client. Our services include:
- General House Cleaning
- Deep Cleaning
- Move-in/Move-out Cleaning
- Post-Construction Cleaning
- Specialized Cleaning Services
We reserve the right to modify or discontinue any service at any time without prior notice.
Service Schedule and Availability
Clients can schedule services by contacting us through our designated channels. We strive to accommodate preferred dates and times, subject to availability. Service availability may vary based on location and demand.
Services are provided during business hours, which are Monday to Friday, 8:00 AM to 6:00 PM, unless otherwise agreed upon.
Payment Terms
Payment for services must be made in full at the time of service unless otherwise negotiated. We accept various payment methods, including cash, credit/debit cards, and electronic transfers.
Clients are expected to settle all invoices within 15 days of receipt. Late payments may incur additional charges as stipulated in our billing policy.
Cancellation and Refund Policy
Clients may cancel a scheduled service with at least 48 hours' notice to avoid cancellation fees. Cancellations made within less than 48 hours of the scheduled service may be subject to a cancellation charge of up to 50% of the service cost.
Refunds for services not rendered will be issued promptly, provided that proper documentation of cancellation is received. Refund requests must be submitted within 7 days of the service date.
Client Responsibilities
Clients are responsible for:
- Providing accurate information regarding the scope of work required.
- Ensuring that the premises are accessible to our cleaning staff at the scheduled time.
- Securing or removing valuable or fragile items to prevent damage or loss during cleaning.
- Disclosing any special instructions or areas requiring particular attention.
Cleaning Supplies and Equipment
House Cleaners provides all necessary cleaning supplies and equipment required to perform the services unless otherwise specified. Clients who prefer the use of their own cleaning products must inform us prior to the service appointment.
We are committed to using environmentally friendly and sustainable cleaning products whenever possible to ensure the health and safety of both clients and our staff.
Insurance and Liability
House Cleaners maintains comprehensive liability insurance to cover any accidental damage or loss that may occur during the provision of services. However, we are not liable for pre-existing damages or items not disclosed prior to service.
Clients must notify us of any damages or issues immediately upon discovery to facilitate prompt resolution.
Privacy Policy
We are dedicated to protecting the privacy of our clients. Any personal information collected is used solely for the purpose of delivering our services and managing client relationships.
We do not share, sell, or distribute client information to third parties without explicit consent, except as required by law.
Changes to Terms and Conditions
House Cleaners reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes through appropriate communication channels.
Continued use of our services after such modifications constitutes acceptance of the updated terms.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
Conclusion
By engaging House Cleaners, clients agree to abide by these Terms and Conditions. We strive to provide exceptional cleaning services and maintain transparent and fair dealings with all our clients.
If you have any questions or require further clarification on any aspect of these terms, please do not hesitate to contact us through the appropriate channels.